General terms & conditions
1.Acceptance of agreement
You (“Client”) agree to the terms and conditions outlined in this Terms and Conditions Agreement (“Agreement”) with respect to our site (“www.bigsmokes.com”). This Agreement constitutes the entire and only agreement between www.bigsmokes.com and the Client, and supersedes all prior or contemporaneous agreements, representations, warranties and understandings with respect to www.bigsmokes.com, the content, products or services provided by or through the www.bigsmokes.com web site, and the subject matter of this Agreement. This Agreement may be amended by us at any time and from time to time without specific notice to the Client.
THE CLIENT MUST BE 21 YEARS OF AGE OR OLDER TO PURCHASE TOBACCO PRODUCTS – www.bigsmokes.com does not sell cigarettes of any kind. The purchase of tobacco products by a minor under 21 years of age and the provision of tobacco products to a minor are prohibited by law. A minor unlawfully purchasing or using tobacco products is subject to criminal penalties. Falsifying your age for the purpose of purchasing cigars is illegal.
www.bigsmokes.com DOES NOT MARKET TO, NOR DOES www.bigsmokes.com DELIVER TOBACCO PRODUCTS TO MINORS. If no one is available to sign for your package, we suggest shipping to your office or place of business or perhaps a neighbor.
www.bigsmokes.com reserves the right to cancel any sale based on our sole discretion if we believe the Client is purchasing cigars on behalf of a minor. By clicking on any of the product links on the www.bigsmokes.com web site, the Client is confirming that he is of legal age in his location of residence, and agrees that as part of the ordering process his age may be verified in available age verification databases.
SURGEON GENERAL’S WARNING – Cigar Smoking is considered hazardous to your health. Smoking Causes Lung Cancer, Heart Disease, Emphysema, and May Complicate Pregnancy. Smoking by Pregnant Women May Result in Fetal Injury, Premature Birth and Low Birth Weight. Cigar Smoke Contains Carbon Monoxide. Quitting Smoking Now Greatly Reduces Serious Risks to Your Health. www.bigsmokes.com shall have no liability to you or any third party for adverse health affects from usage of tobacco products.
TRADEMARKS AND COPYRIGHTS – All trademarks mentioned herein belong to their respective owners. www.bigsmokes.com and its operators are not affiliated with nor endorsed by any entity whose trade names, trademarks, or service marks are similar to the internet address (URL) or the domain name used to access this website.
Unless identified with the designation “COPY FREE”, the contents of this website is copyrighted by www.bigsmokes.com . All the content within this web site including, but not limited to text, images, and coding are the property of www.bigsmokes.com and protected by International Copyright and Trademark laws. No content may be copied or reproduced in any form, hosted elsewhere online, or utilized in any means without the explicit written permission of www.bigsmokes.com.
Our suppliers change packaging and look of their products (bands, boxes, tubes, etc.) from time to time and the changes may not be reflected on our web site. www.bigsmokes.com can not be held reponsible for any typographical erros or image disparity on its web site.
Prices subject to change without notice.
The Client represents and warrants that if he is purchasing something from www.bigsmokes.com that (i) any credit card information he supplies is true, correct and complete, (i) charges incurred by him will be honoured by your credit card company, and (iii) he will pay the charges incurred by him at the posted prices, including any shipping fees and applicable taxes.
The Client’s credit card will be pre-authorized in the amount of the order he placed, immediately after he submits his payment details. The Client will be billed ONLY after acceptance of his order by our sales staff and validation of his billing information, IP address, ISP and Bank information by our payments processor. In the event the Client’s order gets canceled, the pre-authorization will get canceled AUTOMATICALLY and the funds will be released within 7-10 business days.
3. Tobacco Importation and Customs
Tobacco related laws differ from one country to another. There are countries where importation of Cuban goods may be prohibited. By placing an order with www.bigsmokes.com, the Client confirms that he knows the applicable laws pertaining to the purchase and importation of Cuban Cigars from abroad to his shipping address. As the purchaser of the cigars from www.bigsmokes.com, the Client takes on full legal responsibility for bringing the cigars into his country.
www.bigsmokes.com does not assume ANY RESPONSIBILITY for ANY TAXES, delayed shipments, or any further inconveniences caused by domestic Customs offices. www.bigsmokes.com is not in a position to be fully aware of all regulations pertaining to customs offices all over the world hence assumes that each Client is fully aware of the conditions and regulations applied by his domestic customs system.
In the event Customs returns the packages to our warehouse, we will issue a full refund if and when the package arrives in our warehouse in re-saleable condition.
4. Delivery Guarantee
Delivery is guaranteed except for situations that arise from Client error such as:
– Wrong or insufficient address
– Address change due to relocation or a move
– Unsuccessful delivery due to customer not being present at the delivery address
– Assumed loss of the package(s) after delivery (package tracking shows delivered but the Client says he has not received the package)
The Client acknowledges that NO REFUND IS DUE if the package does not get delivered to the Client due to one of the above reasons.
The delivery guarantee does NOT cover re-shipped packages as replacement for the non-delivered orders covered by the delivery guarantee. In other words, if www.bigsmokes.com is re-shipping you a particular order due to a previous delivery issue, there is no refund of any kind, if the replacement package does not show up.
Last but not least, the delivery guarantee claim period is 3 months from the time the order has been shipped. Any claims beyond this period will not be honored.
5. Return Policy
If goods are found to be defective or broken on arrival please contact us within 14 DAYS of receiving the cigars for an RMA (Return Merchandise Authorization) before sending the cigars back to us. We will send a replacement or refund your money according to your preference as soon as the defective goods are received by us.
www.bigsmokes.com ABSOLUTELY does NOT accept returns past the 14 DAYS. All return packages should be authorized by www.bigsmokes.com prior to shipping and the Client must provide www.bigsmokes.com with a tracking number immediately after sending the package(s).
6. Special Offers
Special offers are valid only as long as supplies last or until offers are terminated.